Travelers with Special Needs

Airport Butler believes travel is for everyone and is dedicated to providing a pleasant airport experience for all. Our professional team of concierge agents are trained and ready to provide assistance to clients that need special attention throughout their airport journey.

Frequently Asked Questions for Travelers with Disabilities

Can you assist with someone that has a disability?

Yes. Airport Butler can assist you. Please email our guest experience team at regarding service.

For arrivals and connections, wheelchair assistance is provided by the airlines. Should you require wheelchair assistance, please contact your airline directly. For departures, please let us know ahead of time and we can arrange one for you.

Airport Butler will assist with special request to the best of our ability. Please email our guest experience team at regarding service.

Our concierge agents will assist with up to 3 normal size bags. If there are additional bags/luggage, or oversized bags (sports equipment, golf clubs, video equipment, etc.), Airport Butler will arrange a porter for the client at an additional charge. Due to safety reasons, a porter must be reserved for anything more than 3 pieces of luggage. Advance notice of the number of bags/luggage you have is required to ensure a quick check-in.

Airport Butler can assist you. We can show you where the pet relief areas are the airport.

Fast, Easy And Hassle-Free Air Travel

Ensure your airport journey remains safe and comfortable with the help of an Airport Butler concierge by your side!