Travelers with Special Needs
Airport Butler believes travel is for everyone and is dedicated to providing a pleasant airport experience for all. Our professional team of concierge agents are trained and ready to provide assistance to clients that need special attention throughout their airport journey.
Frequently Asked Questions for Travelers with Disabilities
Can you assist with someone that has a disability?
Yes. Airport Butler can assist you. Please email our guest experience team at firstname.lastname@example.org regarding service.
What if I need a wheelchair?
For arrivals and connections, wheelchair assistance is provided by the airlines. Should you require wheelchair assistance, please contact your airline directly. For departures, please let us know ahead of time and we can arrange one for you.
What if I have a special request?
Airport Butler will assist with special request to the best of our ability. Please email our guest experience team at email@example.com regarding service.
Will my concierge agent assist me with my bags?
Our concierge agents will assist with up to 3 normal size bags. If there are additional bags/luggage, or oversized bags (sports equipment, golf clubs, video equipment, etc.), Airport Butler will arrange a porter for the client at an additional charge. Due to safety reasons, a porter must be reserved for anything more than 3 pieces of luggage. Advance notice of the number of bags/luggage you have is required to ensure a quick check-in.
Can you assist with personal pets/service animals?
Airport Butler can assist you. We can show you where the pet relief areas are the airport.
Fast, Easy And Hassle-Free Air Travel
Ensure your airport journey remains safe and comfortable with the help of an Airport Butler concierge by your side!